(Updated) Until recently, anyone could e-mail any question to Vancouver City Hall by writing firstname.lastname@example.org, and responses were usually quite quick and helpful. But that system has been discontinued and replaced with an online search (pictured at left).
The City is seeking feedback. To provide your thoughts, go to: http://vancouver.ca/your-government/contact-the-city-of-vancouver.aspx
This version appears to be a fundamental change from user-friendly e-mail. You could ask anything and the City would figure how to answer standard questions, or refer you to the department or person in charge. Now YOU have to search to see if one of the 21 icons applies to your question. Click one, and your choices are then refined.
But there appears to be no way to ask a question and get a response. No where on the page does there appear any way to type a question. The word “ask” or “question” do not appear anywhere.
Footnote – on the top page of Vancouver.ca is a pop up for users to take a survey to provide feedback on the City website. There’s a link on the main page below the primary graphic to the right of the latest news (to another external survey site). We encourage helpful citizens to provide useful feedback.
Below is the message you will receive if you write to email@example.com today.
Thank you for your email. We have recently streamlined our customer service to manage your request in a more efficient way. This email address has been discontinued; we are excited to share with you the following ways to connect with us:
* We invite you to visit our website for information on City online services and tools; go to: http://vancouver.ca/online-services
* We appreciate your feedback! To provide your thoughts, go to: http://vancouver.ca/your-government/contact-the-city-of-vancouver.aspx
Download our smart phone apps and take us with you
* Connect with us on the go – 24 hours a day, 7 days a week – by downloading the City’s VanConnect app: http://vancouver.ca/vanconnect
* Visit http://vancouver.ca/collectionschedule to download our VanCollect app; find out about your garbage and recycling schedules; learn how to sort your items using the Waste Wizard; or take a break and play VanSort, our waste sorting game.
City of Vancouver